Direct to Voice Autoresponders / Broadcasts Not Delivered

Direct to Voice Autoresponders / Broadcasts Not Delivered 

Direct-to-Voicemail is a tricky beast! Because each carrier has its own methods, you cannot rely on 100% delivery. (Our providers are reporting an 86-87% delivery rate.) You should treat this type of message as a 'bonus' message, and not use it for mission critical messaging.

Some known issues include but are not limited to the following:

  • Direct to voicemail is only available in the United States. We hope to expand service in the future.
  • The number is listed in the National Do Not Call Registry is a list of phone numbers from consumers who have indicated their preference to limit the telemarketing calls they receive. The registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials.
  • Carrier Issues:
    • With Verizon, a long delay is added to the start of a message. This causes some messages to not be delivered. We do not have a clear handle on this from Verizon, but our own testing shows that the voicemail will cut the message off because it 'listens' to the message and hears nothing, and so assumes the call was disconnected.
    • Some carriers will add a short delay to the start of the message, but if the subscriber continues to listen, the message is delivered in its entirety.
    • If a message starts out at a low volume, or if it includes a long delay, the message may not be delivered because it seems to be considered as the call was disconnected. (Your message, by the way, was recorded fine and plays back at a good volume and without a delay.)
    • Google Voice and similar services do not accept direct-to-voicemail messages.
    • Some carriers (T-mobile, for example) have absolutely no problems delivering most messages. While this is not yet a resolution, we are constantly looking at ways that we can improve delivery of all messages, and this is definitely on our list. Until we can improve this feature across all carriers, we will keep pushing for higher deliverability. (Our emails have a 97% delivery rate, and we'd love to have voice messaging at the same).
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