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Translating Instant Customer

Translating Instant Customer

Instant Customer does not have a built in translator.  We recommend you use an online translation service such as Google Translate (free at time of article publication)  https://translate.google.com/

Special Characters for Foreign Languages 

Instant Customer Web Pages, Email Autoresponders and Email Broadcasts do support special characters for foreign languages. 

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  Please note:  The Activity Log will not record these special characters used in autoresponders and/or broadcasts.  

SMS Caveat!

  • The contents of the SMS are translatable. You can find the SMS autoresponders in your campaign under the Autoresponders tab. 
  • However, it's important to know due to variances in SMS operating systems, native language settings, carriers; encoding the received message may not appear as originally sent.  
  •   For example:  some characters like ø, ~ and æ will blank the text of the SMS, leaving only the STOP/HELP message.
  • Follow these tips to avoid inter-carrier SMS issues:
    • If the person who receives your SMS says that it doesn't appear correctly, try sending a simple SMS like "Test" to verify that you can send and receive standard text.
    • Try to limit use of non-ASCII characters and symbols. These can include:
      • Characters in some languages, including Russian, Greek, Chinese, Japanese, and Arabic.
      • Letters with accents (å, é, ö, and so on).
      • Non-ASCII symbols ( ● ¢ ¼ ).

The STOP/HELP text is not customizable.

The STOP/HELP text reads as follows: (Txt HELP 4 help; STOP 2 quit)
The STOP/HELP text at the end of each SMS message is set by the system and is not user modifiable; it cannot be translated.

Email

The contents of the email can be translated.  However, the system adds the following to the bottom of the email:

  • Subscribed Date/Time (can not be modified)
  • Mailing Address For Email Footer for CAN-SPAM (can be modified on Opt-in Channels > Email tab)
  • To Update Your Information or Unsubscribe, Click Here: (can not be modified)

Web Forms

  • You can change the Value text.
  • For Example:  
      • First Name text:  value="First name*" in Spanish would be  value="nombre de pila*"
      • Mobile Phone text:  value="Mobile number*" in Spanish would be value="número de teléfono móvil*"

In this example, a reat time HTML editor was used to render the results.

 

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