Translating Instant Customer
Instant Customer does not have a built in translator. We recommend you use an online translation service such as Google Translate (free at time of article publication) https://translate.google.com/
Special Characters for Foreign Languages
Instant Customer Web Pages, Email Autoresponders and Email Broadcasts do support special characters for foreign languages.
Please note: The Activity Log will not record these special characters used in autoresponders and/or broadcasts.
- The contents of the SMS are translatable. You can find the SMS autoresponders in your campaign under the Autoresponders tab.
- However, it's important to know due to variances in SMS operating systems, native language settings, carriers; encoding the received message may not appear as originally sent.
- For example: some characters like ø, ~ and æ will blank the text of the SMS, leaving only the STOP/HELP message.
- Follow these tips to avoid inter-carrier SMS issues:
- If the person who receives your SMS says that it doesn't appear correctly, try sending a simple SMS like "Test" to verify that you can send and receive standard text.
- Try to limit use of non-ASCII characters and symbols. These can include:
- Characters in some languages, including Russian, Greek, Chinese, Japanese, and Arabic.
- Letters with accents (å, é, ö, and so on).
- Non-ASCII symbols ( ● ¢ ¼ ).
The STOP/HELP text is not customizable.
The STOP/HELP text reads as follows: (Txt HELP 4 help; STOP 2 quit)
The STOP/HELP text at the end of each SMS message is set by the system and is not user modifiable; it cannot be translated.
The contents of the email can be translated. However, the system adds the following to the bottom of the email:
- Subscribed Date/Time (can not be modified)
- Mailing Address For Email Footer for CAN-SPAM (can be modified on Opt-in Channels > Email tab)
- To Update Your Information or Unsubscribe, Click Here: (can not be modified)
- You can change the Value text.
- For Example:
- First Name text: value="First name*" in Spanish would be value="nombre de pila*"
- Mobile Phone text: value="Mobile number*" in Spanish would be value="número de teléfono móvil*"
In this example, a reat time HTML editor was used to render the results.