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Greeting Message Commands

Greeting Message Commands

You should verbalize these instructions in the initial audio recording so the caller will know what digits to press:

  • Press 1 to transfer to a live operator (if applicable) 
  • Press 2 to leave a message. Say your name and then speak or spell your email address
  • Press 4 to repeat this message 
  • Press 7 to be removed 
  • Press 9 to end the call 
  • Press extension (insert your extension # here)


bulb_dim.png  Please note commands 1, 2, 4, 7 & 9 work only with the initial audio recording.  However, you can reference another extension from within the current extension recording.

For example,  A caller selected 22 to get more information about the address.  While they are listening to the extension 22 recording you could say "Press 23 to speak with my secretary about this address".

bulb_dim.png  It a good idea to create a flow chart of you’re your campaigns will link together before creating extensions this saves much time and frustration.

bulb_dim.png  (As of January 30, 2014:  Extensions work with US numbers only.  This is subject to change)

 

 

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