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Select your Campaign Phone Number

Select your Campaign Phone Number 

Your actual campaign phone number(s) are separate from your account and/owner phone numbers.  

  • The account owner (or Company) phone number is setup in the View Profile > Contact Information tab. 
  • The campaign owner phone is setup in Campaign Details > Name & Owner

    Select your phone options

    Your actual campaign phone number(s) are separate from your account and/owner phone numbers.  

    • The account owner (or Company) phone number is setup in the View Profile > Contact Information tab. 
    • The campaign owner phone is setup in Campaign Details > Name & Owner tab.
    • The Campaign Phone options are found in Opt In Channels > SMS/Voice tab.

    phone_options.png

     

    Your options are:

    • Use Instant Customer's shared default number that requires subscribers to use a PIN # (for eg: +1 (866) 306-3995 and PIN#:99999 )  use_ICphone.png
    • Use one of your existing IC phone number
      • Local Number
      • Toll Free Number
      • Outbound Caller ID for Direct to Voicemail.


 Please Note:  If you are already using all of your existing phone numbers within a campaign, then nothing will be displayed in the existing phone number menu. You will need to Add a new Instant Customer phone number to assign a new number to the new campaign. 

  • Add a new Instant Customer phone number.

bulb_dim.png  It is best practice to use a unique campaign phone number so that subscribers don't have to enter in the many digits required when using a shared number. 

 

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