Videos will not play on iPhone - Play button with Line through it.

Videos will not play on iPhone 

The iPhone displays the video play button (triangle) with a line through it.  When you press on the button nothing happens.

Usually you need to update your iPhone iOS and Reset All Settings. 

To update your iPhone iOS wirelessly: 

  • Tap Settings > General > Software Update.

Software Update screen on iOS

  • Tap Download and Install to download the update.  
  • Tap Install when the download completes..

 Software Update Screen 

To Reset All Settings:

  • Tap Settings> General > Reset > Reset All Settings


  • bulb_dim.png    Do not mistakenly select the Erase All Content and settings


  • Now refresh the page on your iPhone browser.  The video should play.
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