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Videos does not play on iPhone - Play button with Line through it

Videos does not play on iPhone - Play button with Line through it 

The iPhone displays the video play button (triangle) with a line through it.  When you press on the button nothing happens.

Usually you need to update your iPhone iOS and Reset All Settings.

 

To update your iPhone iOS wirelessly: 

  • Tap Settings > General > Software Update.

Software Update screen on iOS

  • Tap Download and Install to download the update.  
  • Tap Install when the download completes..

 Software Update Screen

 

To Reset All Settings:

  • Tap Settings> General > Reset Reset All Settings

2014-04-04_1134.png

 

  • bulb_dim.png    Do not mistakenly select the Erase All Content and settings

2014-04-04_1134_001_001.png

 Now refresh the page on your iPhone browser.  The video should play.

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